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Services Provided
• Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
• Lock-Out Service: Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®
. For security
reasons, the driver must present
identification before this service
is given.
• Emergency Tow From a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in
a crash and cannot be driven.
Assistance is also given when the
vehicle is stuck in the sand, mud,
or snow.
• Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
• Battery Jump Start: Service is
provided to jump start a dead
battery.
• Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks
for delivery.
• Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
• Legal fines.
• Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
• Towing or services for vehicles
driven on a non-public road or
highway.
Customer Assistance Information 7-7