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Customer Assistance Information ......................7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons
with Disabilities ...........................................7-6
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and
Event Data Records ...................................7-10
Reporting Safety Defects ................................7-11
Reporting Safety Defects to the
United States Government ..........................7-11
Reporting Safety Defects to the
Canadian Government ................................7-12
Reporting Safety Defects
to General Motors .....................................7-12
Service Publications Ordering Information .........7-13
Section 7 Customer Assistance Information
7-1