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[HS02600(ALL)01/95]
What Kind of Cases Does the Board Review?
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The Board reviews unresolved warranty performance complaints
on Ford, Mercury and Lincoln cars and Ford and Mercury Light
Trucks under warranty that have not been resolved by a dealer
or Ford Motor Company, except those involving:
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■ A non-Ford product
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■ A non-Ford dealership
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■ A vehicle sales transaction
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■ A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
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■ Items not covered by your warranty
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■ Alleged liability claims
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■ Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
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■ Cases currently in litigation
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■ Vehicles not used primarily for personal, family, or
household purposes
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NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
File:13unhsr.ex
Update:Wed May 1 13:53:43 1996