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If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver's name,
the service's name, and the phone number.
.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you keep
these items in your vehicle.
.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver's license number, vehicle license
plate, vehicle make, model and model year,
Vehicle Identification Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for a
police report, phone or go to the police department
headquarters the next day and you can get a
copy of the report for a nominal fee. In some
states/provinces with “no fault” insurance laws, a
report may not be necessary. This is especially
true if there are no injuries and both vehicles are
driveable.
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Choose a reputable collision repair facility for
your vehicle. Whether you select a dealer/retailer
or a private collision repair facility to fix the
damage, make sure you are comfortable with
them. Remember, you will have to feel comfortable
with their work for a long time.
.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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