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How OnStar Service Works
Q
: This blue button connects you to a specially
trained OnStar advisor to verify your account
information and to answer questions.
] : Push this red emergency button to get priority
help from specially trained OnStar emergency advisors.
X : Push this button for hands‐free, voice‐activated
calling and to give voice commands for turn‐by‐turn
navigation.
Crisis Assist, Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock, Roadside
Assistance, Turn‐by‐Turn Navigation and Hands‐Free
Calling are available on most vehicles. Not all OnStar
services are available on all vehicles. For more
information see the OnStar Owner's Guide or visit
www.onstar.com (U.S.) or www.onstar.ca (Canada),
contact OnStar at 1-888-4-ONSTAR (1‐888‐466‐7827)
or TTY 1‐877‐248‐2080, or press
Q to speak with an
OnStar advisor 24 hours a day, 7 days a week.
For a full description of OnStar services and system
limitations, see the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the OnStar terms and
conditions included in the OnStar Subscriber
Information.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless the vehicle is in a place where
the wireless service provider OnStar has hired for that
area has coverage, network capacity and reception
when the service is needed, and technology that is
compatible with the OnStar service. Not all services are
available everywhere, particularly in remote or enclosed
areas, or at all times.
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar call center when
Q is pressed, ] is pressed,
or if the airbags or ACR system deploy. This information
usually includes the vehicle's GPS location and, in the
event of a crash, additional information regarding the
crash that the vehicle was involved in (e.g. the direction
from which the vehicle was hit). When the virtual
advisor feature of OnStar hands-free calling is used, the
vehicle also sends OnStar the vehicle's GPS location
so they can provide services where it is located.
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