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STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you to be
aware of its participation in a no-charge Mediation/
Arbitration Program. General Motors of Canada
Limited has committed to binding arbitration of owner
disputes involving factory-related vehicle service
claims. The program provides for the review of the
facts involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in about 70 days. We believe our impartial program
offers advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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