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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text
Telephone (TTY) Users ................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-8
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-12
Reporting Safety Defects ................................7-15
Reporting Safety Defects to the United
States Government ....................................7-15
Reporting Safety Defects to the
Canadian Government ................................7-16
Reporting Safety Defects to
General Motors .........................................7-16
Service Publications Ordering Information .........7-16
Vehicle Data Recording and Privacy ................7-18
Event Data Recorders ...................................7-18
OnStar
®
......................................................7-19
Navigation System ........................................7-20
Radio Frequency
Identification (RFID) ...................................7-20
Section 7 Customer Assistance Information
7-1