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Both Buick and your Buick dealer are committed to
making sure
you
are completely satisfied with
your
new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed,
the
Customer Satisfaction Procedure
described earlier
in
this section is very successful.
There may be instances where an impartial third-party
can assist in arriving at
a
solution to
a
disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist
in
resolving these
disagreements Buick voluntarily participates
in
BBB
AUTO LINE.
BBB AUTO
LINE
is
an out-of-court program
administered
by
the Better Business Bureau system
to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure.
you
rnay contact
the
BBB using
the
toll-free telephone number, or
write
them at the
following address:
BBB AUTO LINE
Council
of
Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington,
VA
22203
Telephone: 1-800-955-5
100
To
file
a
claim, you will be asked
to
provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature
of
your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before
you
resort to AUTO
LINE,
but you
may contact the BBB at any time. The BBB
will
attempt
to resolve the complaint serving
as
an intermediary
between
you
and Buick.
If
this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case
to
an
impartial third-party arbitrator.
The arbitrator will make
a
decision which you may
accept or reject.
If
you accept
the
decision,
GM
will
be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file
a
claim
until
a
decision is made.
Some state laws may require you to use this program
before filing
a
claim
with
a state-run arbitration program
or
in
the courts. For further information, contact the
BBB
at
1-800-955-5
100
or
the Buick Customer
Assistance Center at 1-800-52
1-7300.
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