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Section
8
Customer Assistance Information
Here you
will
find out how
to
contact Buick
if
you need
assistance. This section
also
tells you
how
to
obtain
service publications and
how
to report
any
salety
defects.
This section includes information on: The Customcr
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired.
BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting
Safety Defects. Roadside Assistance. and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
yo~~r
dealer and Buick. Normally. any concern
with
the sales
transaction or the operation of your vehicle
will
be
resolved by your dealer's Sales or Service Departments.
Sonletimes. however, despite the best intentions
of
all
concerned, Inisunderstandings can occur.
If
yo11r
concern 1x1s not been resolved
to
your satisfi~tion. the
following steps should
be
taken:
STEP
ONE
--
Discuss your concern with
a
member
of
dealership management. Normally, concerns can often
be quickly resolved at that level.
If
the matter has
already been reviewed
with
the Sales. Service,
or
Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP
TWO
--
If
after contacting
a
member of
dealership management,
it
appears your concern cannot
be
resolved
by
the dealership without further help,
contact the Buick Customer Assistance Center by
calling 1-800-52 1-7300.
In
Canada, contact
GM
of
Canada Customer Assistance Center
in
Oshawa by
calling 1-800-263-3777
(English)
or
1
-800-263-7854
(French).
In
Mexico, call
(525)
254-3777.
In
Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993 (Spanish).
In
the
U.S.
Virgin Islands, call 1-800-496-9994.
In
all
other overseas locations, contact
GM
North American
Export Sales
in
Canada
by
calling 1-905-644-4
1
12.
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