48 Maintenance and Troubleshooting
For information about the normal behavior of the LEDs on the control panel and what they tell you
about the status of the projector lamp, see the table on page 7.
As you begin troubleshooting, record the problems that you observe and what you did to resolve
them. These notes will help if you need to contact SMART Technical Support (see page 51). Also
try these general tips:
• Substitute hardware that you know is functioning with any hardware that you suspect may be
malfunctioning. For example, substitute your computer with another that you know is working
properly.
• Check all cable connections and system settings. Check the LEDs for the presence of power
or for the indication of a display problem.
• Completely shut down the system and then restart it. First, shut down the computer. Then
press the Lamp Off button on the control panel to turn off the projector lamp. Allow it to cool
for three minutes, and then disconnect the main AC power cable from the room outlet. To
restore power to the 2000i, wait another 15 seconds and then plug the AC power back in.
Then turn on the computer and projector.
The following table may help you resolve some of the more common 2000i problems.
Problem Cause Possible Resolution
There’s no touch control on the
interactive screen
Software
problem
Make sure SMART Board software is running.
Is there a SMART Board icon in the system tray
(Windows computers) or in the Dock
(Macintosh computers)? If not, you’ll need to
start the software.
If SMART Board software is running, click the
SMART Board icon in the system tray
(Windows computers) or in the Dock
(Macintosh computers), and select Control
Panel. Now check the status of the interactive
whiteboard. You may have to reestablish
communications.
Touch control isn’t accurate Orientation
problem
Orient the screen (see page 30).
The pen tray tools and buttons
aren’t responding properly
Pen tray
problem
Check that nothing is obscuring the sensors on
the pen tray. Clean the sensor or remove any
blockage.
There’s no touch control or
digital ink
Power
problem
Check that the main power cable is connected
to a functioning room outlet.
Call Technical Support (see page 49).
No digital ink appears on the
interactive screen
Software
problem
Make sure SMART Board software is running.
Also, make sure SMART Board software is in
Projected Mode. Click the SMART Board icon,
Control Panel, SMART Board Settings and
then make sure Projected is selected under
Mode.
You see gaps in the digital ink
or specific areas of the screen
are unresponsive to touch
Camera
calibration
problem
Recalibrate the cameras, as described on the
next page.
