118 Troubleshooting
3
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description and see "Contacting Dell" on page 239.
NOTE: The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, technical support will ask for your Service Tag.
4
If you run a test from the
Custom Test or Symptom Tree
option, click the
applicable tab described in the following table for more information.
Extended Test Performs a thorough check of devices in
the system. This typically can take an
hour or more.
Custom Test Use to test a specific device or
customize the tests to be run.
Symptom Tree This option allows you to select tests
based on a symptom of the problem you
are having. This option lists the most
common symptoms.
Tab Function
Results Displays the results of the test and any
error conditions encountered.
Errors Displays error conditions encountered,
error codes, and the problem
description.
Help Describes the test and may indicate
requirements for running the test.
Option Function
(continued)
book.book Page 118 Wednesday, August 13, 2008 12:12 PM
