116 Troubleshooting
2
Turn on (or restart) your computer.
3
Start the Dell Diagnostics in one of the following two ways:
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
®
Windows
®
desktop; then, shut down your
computer and try again.
– When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the boot menu and press <Enter>.
NOTE: Before attempting the following option, the computer must be
powered down completely.
– Press and hold the <Fn> key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
The computer runs the Pre-boot System Assessment (PSA), a series of
initial tests of your system board, keyboard, display, memory, hard drive,
etc.
• During the assessment, answer any questions that appear.
• If failures are detected during the Pre-boot System Assessment,
write down the error code(s) and see "Contacting Dell" on
page 239.
If the Pre-boot System Assessment completes successfully, the following
message appears: "
Booting Dell Diagnostic Utility
Partition.Press any key to continue
."
4
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities Media
1
Insert the
Drivers and Utilities
media
.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
®
Windows
®
desktop; then, shut down your
computer and try again.
book.book Page 116 Wednesday, August 13, 2008 12:12 PM
