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Chapter 7. Further Information
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7.1. FAQ (Frequently Asked Questions)
What if I can't find an address?
Please make sure you have correctly spelled your entry. If you do
not know how an address is spelled correctly, simply enter the
parts of the address, you know for sure (e.g. "Times", "New York"
for Times Square in New York City). Then browse in the result list
and look for the address. Also, make sure that the city in which
you are looking for an address is correct. Sometimes the official
postal address differs from the address you are looking for. In that
case, search for an address nearby that you know of and browse
on the map. If you find the address on the map but you can not
find it while searching for it, please let us know via
support@sphereteq.com.
Why do I sometimes find map or POI errors in Caliber
products?
In order to obtain the correct map data, Caliber and its map sup-
pliers, rely on local government and other local organizations
throughout North America and the world to supply us with the
correct, relevant and most up to date information for millions of
roads, streets and lanes.
There are only a few map suppliers in the world that have excel-
lent map data, one of them being NAVTEQ. The map data that
Caliber uses is the best and most current data available on the
market. Over the course of time, roads are changed or new
roads are added; our map supplier has over 1,500 hundred peo-
ple driving through North America and analyzing satellite images
to register these changes. This process is time consuming and a
logistical challenge. All map feedback form our Caliber cus-
tomers submitted via e-mail will also be passed on to our digital
map suppliers, who will then in many cases, physically visit the
location to understand and correct the situation.