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Contact Information
If you need support for your Magellan RoadMate and you wish to contact Thales, please use the following information to
direct your questions/comments to the proper person.
1.1 Technical Support
If you need technical assistance or “how-to” help, or if you have a technical question about the functionality of your
Magellan product, please contact us on the Internet at
www.magellangps.com
or reach us by fax or by phone.
Our Technical Support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT. After
hours, you may leave a detailed voice mail message that will be returned within the next business day.
Telephone: (
866) 868-2259
or
(909) 394-5000
(Outside North America)
You may also reach Technical Support by Fax:
(909) 394-7050
[Attn: Tech. Support]; or E-Mail:
magellansupport@thalesnavigation.com
1.2 Warranty Service
To obtain warranty service on your unit, you must contact us for a return authorization (RA) before you ship the product.
Packages arriving at our dock without an RA will be refused.
To obtain an RA, simply contact our Technical Support group at: Telephone:
(866) 868-2259
or
(909) 394-5000
; Fax:
(909) 394-7050
[Attn: Tech. Support]; or E-Mail:
magellansupport@thalesnavigation.com
1.3 Customer Service
If you need to order accessories or obtain unlock codes, you can call our Customer Service Department Monday through
Friday, 6:00 a.m. to 5:00 p.m. PST/PDT, or visit our Web site at
www.magellangps.com
.
Telephone: (
866) 339-0488
or
(909) 394-5000
(Outside North America); Fax:
(909) 394-7078
.
1.4 Registration
Please make sure to register your Magellan RoadMate at
www.magellangps.com
. By registering, you will be informed of the
latest product updates.