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Customer Assistance 268
Reporting safety defects (U.S. only) 274
Reporting safety defects (Canada only) 275
Cleaning 276
Maintenance and Specifications 284
Engine compartment 286
Engine oil 288
Battery 290
Engine Coolant and Motor/Electronics Coolant 292
Fuel information 297
Air filter(s) 309
Part numbers 312
Maintenance product specifications and capacities 313
Engine data 315
Accessories 318
Ford Extended Service Plan 320
Scheduled Maintenance Guide 324
Normal scheduled maintenance and log 330
Index 343
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Table of Contents
3
2011 MKZ Hybrid (hkz)
Owners Guide, 1st Printing
USA (fus)