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• INFORMATION REQUEST, EMERGENCY REQUEST or AIR BAG
REQUEST
• CALL IN PROGRESS
• RINGING RESPONSE CENTER
• SENDING LOCATION DATA
• DATA RECEIVED
• WAITING FOR OPERATOR
Once an assistance request is made, it will typically take less than one
minute until contact is made with an operator. During voice
communication the following messages will alternately toggle on the
display:
• CID XXXXXXXXXX
• LAT XXXXXXXXXX
• LON XXXXXXXXXX
• HDG XX
These messages respectively are the customer identification number,
vehicle latitude, vehicle longitude and heading. Under special conditions,
the operator may ask you to read the information being displayed on the
message center.
If vehicle messages are being displayed on the message center (low
washer fluid, low oil, door ajar, etc.), they must be cleared in order to
view the Lincoln RESCU messages. To clear the vehicle messages, press
the message center RESET control which is located to the right of the
display. Continue pressing the control until all messages are cleared.
Automatic redial
As described previously, when an assistance request is made, the
vehicle’s cellular phone automatically dials the Lincoln Security Response
Center’s central computer and attempts to send an electronic data
message. Occasionally, it can be difficult for the computer to recognize
the message if the cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the data call will be
terminated and the message “REDIAL IN PROGRESS” will be displayed
on the message center. A second call will automatically be placed which
bypasses the response center’s computer and is forwarded directly to an
operator.
Controls and features
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