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change management bus. On the ALOVC, a
continuum of repetitive and unpredictable processes for
enabling customers to request and affect changes (for
example, a proposal, a contract, or an order at any time
during the relationship).
child organization. In FlowMark: an organization
within the hierarchy of administrative units of an
enterprise that has a parent organization. Each child
organization can have one parent organization and
several child organizations. The parent is one level
above in the hierarchy. See also
parent organization
.
CICS/ESA. IBM Customer Information Control
System/Enterprise Systems Architecture.
common specification language. A means of
communicating across various functions, organizational
units, or levels of management in a precise language
using graphical representations, such as the four types
of LOVCs.
computer data store. A business object representing
computer files, databases, or other media that store
information.
condition. In FlowMark: an expression that determines
the flow of control through a process instance. See
also
start condition, exit condition
, and
transition
condition
.
connector. An arrow drawn between two nodes in a
process diagram to signify the flow of control or data.
See also
data flow, information flow, material flow,
control flow, control connector, data connector
, and
default connector
.
constrained. Pertaining to, or characteristic of, the
PLOVC and JLOVC. Representative of the factors that
define
how
a process path or job is performed and by
whom (for example, time, money, organization, and
technology are constraining factors).
container. See
data container
.
control connector. In FlowMark: the graphical
representation of the flow of control from one activity or
block to another. See also
control flow, data connector
,
and
default connector
and
transition condition
.
control flow. In LOVEM: on PLOVCs and JLOVCs, a
trigger that is generated by an activity. It shows the
flow of control from one activity or task to another,
provided the transition condition, if specified, is true.
See also
information flow
and
material flow
.
In process-based applications: a control flow can
consist of a workflow, a task flow, and an event flow.
See also
workflow, task flow
, and
event flow
.
critical measurement point. Any point on the process
path or within a job that is of critical importance, and
where a measurement should be taken. Measurements
can be in units of time or quantity, for example, time to
answer a customer inquiry, cycle time, number of
invoices per unit of time, error rate, and so on.
critical path. Taking into account all the dependencies
and processing requirements for achieving a major goal
or target, the critical path is that sequence of events
that takes the longest time to reach the final goal.
critical success factor (CSF). A qualitative or
quantitative measure that defines the quality or
performance of an enterprise, a process path, or a job,
such as the required skills of employees to perform a
certain task. A measurable internal or external
business result that has a major influence on whether or
not an enterprise achieves its goals. CSFs can be
assigned at the following levels:
The entire industry
The enterprise
An organizational unit, such as a business area,
department, or job
Individuals, such as managers or employees
CSD. Corrective Service Diskette (software updates for
OS/2 programs).
CUA. Common User Access.
customer. A person or business that acquires
products or services from an enterprise.
customer activity. In physical models or blueprints, it
depicts the activities performed by customers. A
customer activity can start or end a chain of activities.
customer expectation. A description of what a
customer needs or wants. This can be in terms of
products, services, or the performance of an activity or
a system.
customer process. On logical models or blueprints, it
depicts the actions or processes carried out by
customers.
customer satisfaction. The goal of a
customer-oriented business. Customer satisfaction
occurs when a customer receives as much as, or more
than, expected from a product or service. It is usually
measured as the number of satisfied customers as a
percentage of the total number of customers. Customer
satisfaction can be graphically shown on LOVCs by an
icon indicating whether a customer is
happy
or
unhappy
with the operations and results of an activity.
cycle time. The time it takes to complete a process
path. For example, for the order fulfillment process, the
cycle time is the time it takes to fulfill an order (from
Glossary 39