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• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.) or the Mediation/Arbitration
Program (Canada).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
• an independent, third-party arbitration program
for warranty disputes
• available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state
law.
Customer assistance
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