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Getting the service you need
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. When
you need warranty repairs your selling dealer would
like you to return to it for that service, but you may
also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized
for warranty repairs. Certain warranty repairs
require special training though, so not all dealers are
authorized to perform all warranty repairs. That
means that depending on the warranty repair
needed, the vehicle may need to be taken to another
dealer. If a particular dealership can not assist you,
then contact the Customer Assistance Center.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these
steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Assistance Center.
Ford Motor Company and Ford of Canada
dealerships also carry quality parts and accessories,
providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Assistance Center to find
an authorized dealership to help you. In the United
States:
Customer assistance
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