Filter
Top Products
30
Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your
local Power Wheels
®
authorized service center. For the location nearest you, please refer to the
Authorized Service Center list beginning on page 33.
N
Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for the
first time. After first-time use, recharge the battery for at least
14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse before charging. Do not
substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. Do not substitute parts.
Loose wire or loose connectors Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that there
are no loose wires around the motors.
Dead battery If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery is dead, you can have it tested at
your local Power Wheels
®
authorized service center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized
service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Vehicle was running but Loose wire or loose connectors Check all wires and connectors. Make sure the motor
suddenly stopped harness connector is plugged into the battery, and that there
are no loose wires around the motors.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse installed before charging.
Do not substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing
more than 1 rider at one time, by exceeding the
65 lbs (30 kg).maximum weight capacity, or by towing
objects behind the vehicle.
Driving conditions are too stressful Use only on generally level ground. Extreme temperatures
can also affect run time.