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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your
local Power Wheels
®
authorized service center. For the location nearest you, please refer to the
Authorized Service Center list beginning on page 32.
O
Bumper-to-Bumper*Limited Warranty
N
Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for the
first time. After first-time use, recharge the battery for at least
14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse before charging. Do not
substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. Do not substitute parts.
*One year limited warranty from the date of purchase
on the Power Wheels
®
vehicle.
Six month limited warranty on the 6 volt battery.
For the original purchaser, this one year limited warranty covers the Power Wheels
®
ride-on vehicle (purchased from
Power Wheels
®
) against defects in materials and workmanship. The six month limited warranty applies only to the 6 volt
battery included by Power Wheels
®
with the original purchase of the vehicle.
This warranty covers normal use and does not cover the Power Wheels
®
vehicle or battery if damaged by unreasonable
use, neglect, accident, abuse, misuse, improper service or other causes not arising out of defects in materials or
workmanship. Evidence of any attempt at consumer repair will void this warranty. THIS WARRANTY DOES NOT COVER,
AND IS INTENDED TO EXCLUDE, ANY LIABILITY ON THE PART OF POWER WHEELS
®
, WHETHER UNDER THIS
WARRANTY OR IMPLIED BY LAWFUL FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES FOR BREACH OF
WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION SO THIS LIMITATION MAY NOT
APPLY TO YOU.
Should you need service or assistance with your vehicle during the warranty period, do not return the vehicle to the
store. Power Wheels
®
has provided a nationwide network of authorized service centers. Please refer to the list in this
manual. Power Wheels
®
is continually expanding our Authorized Service Center Network. If there is not an authorized
service center in your area, please call Consumer Relations for information, 1-800-348-0751.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY
VARY FROM STATE TO STATE.
PLEASE SAVE YOUR ORIGINAL SALES RECEIPT.
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