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Section 8 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ........ ....... ......... .... 8-5
Customer Assistance for
Text Telephone (TTY) Users ... .. . . .. . . .. . . . .. 8-6
Customer Assistance Offices ..... . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program ....... .... 8-7
Roadside Assistance Program ..... . .. .. . .. . .. . . 8-7
Scheduling Service Appointments .... . . . . . . . . . 8-10
Courtesy Transportation Program .... .. ... .. ... 8-10
Collision Damage Repair ........ ....... ....... . 8-11
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 8-15
Reporting Safety Defects to the
United States Government ..... ... .. ... .. .. . 8-15
Reporting Safety Defects to the
Canadian Government ............ ......... .. 8-15
Reporting Safety Defects to General Motors ... 8-16
Service Publications Ordering Information .... . 8-16
Vehicle Data Recording and Privacy ...... ... ... . 8-17
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 8-18
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 8-19
Navigation System .......... ...... ......... .... 8-19
Radio Frequency Identification (RFID) .... . . . . . 8-19
Radio Frequency Statement ..... . .. . .. . .. . .. . . 8-19
8-1