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• Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to fix the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
• Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice, take
your vehicle there, or have it towed there.
Specify to the facility that any required
replacement collision parts be original equipment
parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you
must live with the repair. Depending on your
policy limits, your insurance company may
initially value the repair using aftermarket parts.
Discuss this with your repair professional,
and insist on Genuine GM parts. Remember if
your vehicle is leased you may be obligated
to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does
not pay the full cost.
If another party’s insurance company is paying
for the repairs, you are not obligated to accept
a repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company.
In such cases, you can have control of the repair
and parts choices as long as cost stays within
reasonable limits.
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