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Customer Assistance and Information ....... 456
Customer Satisfaction Procedure ............... 456
Online Owner Center ................................. 459
Customer Assistance for Text
Telephone (TTY) Users .......................... 460
Customer Assistance Offices ..................... 460
GM Mobility Reimbursement Program ........ 461
Roadside Assistance Program ................... 462
Courtesy Transportation ............................. 466
Vehicle Data Collection and
Event Data Recorders ............................ 469
Collision Damage Repair ........................... 470
Reporting Safety Defects ............................ 474
Reporting Safety Defects to the
United States Government ..................... 474
Reporting Safety Defects to the
Canadian Government ............................ 474
Reporting Safety Defects to
General Motors ...................................... 474
Service Publications Ordering
Information ............................................. 475
Section 7 Customer Assistance Information
455