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Gather the following information:
.
Driver's name, address, phone number
.
Driver's license number
.
Owner's name, address, phone number
.
Vehicle license plate
.
Vehicle make, model and model year
.
Vehicle Identification Number (VIN)
.
Insurance company and policy number
.
General description of the damage to the
other vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts” earlier
in this section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2‑66.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with
your repair professional, and insist on Genuine
GM parts. Remember if your vehicle is leased you
may be obligated to have the vehicle repaired
with Genuine GM parts, even if your insurance
coverage does not pay the full cost.
If another party's insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company's collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as cost stays
within reasonable limits.
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