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Buick Lucerne Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information .. .. . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ....... ........ ....... ...... 8-4
Customer Assistance for Text Telephone (TTY)
Users ........ .... .... .... ... .... .... .... ... ... 8-5
Customer Assistance Offices .... . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program .... .... ... 8-6
Roadside Assistance Program ..... . .. . .. . .. . .. . 8-7
Scheduling Service Appointments ....... ...... .. 8-9
Courtesy Transportation Program .. ... . . .. . .. . . . 8-9
Collision Damage Repair .... . .. . . . .. . . . .. . . . .. 8-10
Reporting Safety Defects .... . . .. . . .. . . . .. . . .. . . . 8-13
Reporting Safety Defects to the United States
Government ....... ... .. .. ... ... ... .. ... .. ... 8-13
Reporting Safety Defects to the Canadian
Government ....... ... .. .. ... ... ... .. ... .. ... 8-13
Reporting Safety Defects to General Motors ... 8-14
Service Publications Ordering Information .... . 8-14
Vehicle Data Recording and Privacy .... ... ... ... 8-15
Event Data Recorders ..... .. .. .. .. .. . .. .. .. .. . 8-16
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 8-17
Navigation System .......... ...... ......... .... 8-17
Radio Frequency Identification (RFID) .... . . . . . 8-17
Radio Frequency Statement ..... . .. . . .. . .. . .. . 8-17
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