Troubleshooting
PagePrinter Network Adapter: Utilities & Environments 5-13
NetWare
networks
Solution
1 The printer is probably busy receiving jobs from other servers or from
other links. Check the printer to be sure it is working properly.
2 Make sure the adapter is installed properly.
To check this, print a test
page. (This is the test page that you printed when you first set up your
printer.) The adapter will be in the list of attachments on the test page.
You can find instructions for printing the test page in your printer’s
documentation.
3 Print a setup page from the adapter. If the page prints, then the
connection between the adapter and the printer is working correctly. If
the page does not print, check all the physical connections.
• Press the Test button until the Test light comes on. The Data light
blinks, and the adapter sends a page to the printer.
4 Look at the setup page. Make sure the NetWare protocol is active and
the proper frame types are set.
5 Check the Network Printer Utility to make sure you have:
a
Configured the adapter. If you need help, go to “To set up the
adapter” on page 5-6.
b Enabled the port. If you need help, use the utility’s on-line help.
6 If you are using PSERVER mode, make sure you have:
a
Defined the adapter as a print server. If you need help, go to “To set
up the adapter” on page 5-6.
b Defined print queue names. If you need help, use the utility’s on-line
help.
c Assigned the adapter’s login name to service the print queue. If you
need help, use the utility’s on-line help.
d Used Novell’s PCONSOLE utility to make sure the queue is not being held.
