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If a Crash Occurs
Here is what to do if you are
involved in a crash.
• Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
• If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
• Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
• If you need roadside assistance,
call GM Roadside Assistance.
See Roadside Assistance
Program on page 7-6 for more
information.
• If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
• Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
• Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identification Number (VIN),
insurance company and policy
number, and a general
description of the damage to the
other vehicle.
• If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
7-12 Customer Assistance Information