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The program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and
free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685. Alternatively, you may
call the Saturn Customer Communication Centre,
1-800-263-1999, or you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).
Online Owner Center
(United States only)
The Owner Center is a resource for your Saturn
ownership needs. Specific vehicle information
can be found in one place.
The Online Owner Center allows you to:
• Get e-mail service reminders.
• Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner manual.
• Keep track of your vehicle’s service history and
maintenance schedule.
• Find Saturn retailers for service nationwide.
• Receive special promotions and privileges only
available to members.
Refer to www.saturn.com on the web for updated
information and to register your vehicle.
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