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When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility. That
is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both Saturn and its retailers are
committed to making sure you are completely satisfied
with your Saturn vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, Saturn and its retailers
offer the additional assistance of a neutral party
through our voluntary participation in a
mediation/arbitration program called BBB Auto Line.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet, located in the front cover
pocket of your owner’s handbook, for information on
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. This program is available at no cost
to you, our customer.
We ask that you not resort to BBB Auto Line until
after Saturn and its retailers have been given the
opportunity to satisfy your vehicle concerns. However,
U.S. residents may file a claim at any time by contacting
your local Better Business Bureau at 1-800-955-5100.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program by using
the toll-free telephone number or by writing them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. Saturn Corporation reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
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