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248 Customer Assistance and Information
Change of Address Notification
(U.S. and Canada)
Two change of address cards are provided
at the end of the Warranty and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.
Service information
Factory Service Manuals for the Saab 9-5
car line can be ordered through your Saab
dealer or by visiting
www.saabtechinfo.com. These are com-
prehensive manuals on CD rom, geared to
use by professional technicians.
Consult your Saab dealer for prices and for
a listing for your model.
Reporting Safety
Defects (U.S.A.)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Cars USA, Inc.
To contact NHTSA, you may either call the
Auto Safety Hotline toll-free at 1-800-424-
9393 (or 202/366-0123 in Washington D.C.
area) or write to: NHTSA, U.S. Department
of Transportation, Washington, D.C. 20590.
You can also obtain other information about
motor vehicle safety from the Hotline.
Reporting Safety
Defects to the Canadian
government
If you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at Box
8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada in
a situation like this, we certainly hope you
will notify us. In Canada, please call our
Saab Customer Assistance Centre at 1-
800-263- 1999.
Or write:
General Motors of Canada Limited
Customer Assistance Centre,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.