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Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
̈ Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
̈ Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call Connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or
Customer Assistance Center representative
except Roadside Assistance and Information
calls, which can also be terminated by pressing
button t on the multifunction steering wheel
or the respective button for ending a telephone
call on the COMAND headunit.
!
If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
i
When a Tele Aid call has been initiated, the
COMAND system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed) switches
off. If you must use this phone, the vehicle must
be parked. Disconnect the coiled cord and place
the call. The COMAND navigation system (if
engaged) will continue to run. The display in the
instrument cluster is available for use and
spoken commands are only available by pressing
the RPT button on the COMAND unit. A pop-up
window will appear in the COMAND display to
indicate that a Tele Aid call is in progress.