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Controls in detail
Useful features
Information button ¡
Located below the center armrest cover is
the Information button ¡.
̈ Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the
audio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be
established. Information regarding the
operation of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
i
The indicator lamp on the Roadside
Assistance button • remains illumi-
nated in red for approximately ten
seconds during the system self-check
after switching on ignition (together
with the SOS button and the Informa-
tion button ¡).
See system self-check (
୴ page 243)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button • is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed.
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using the t button on
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
COMAND* head unit.