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Troubleshooting
System completely dead
1. No power from transformer. Check voltage at transformer terminals.
2. Check voltage at AE2000Plus power terminal strip.
Buzz on speaker
1. Check for 24 volt AC power shorted to wiring conduit.
2. Check for telephone line shorted to ground.
3. Verify that telephone wires are twisted pair.
4. Verify that the AE2000Plus is connected to earth ground.
5. Check 16 VAC voltage at AE2000Plus transformer terminals.
Buzz on telephone line
1. Disconnect 16 VAC wires from terminal strip, if buzz goes away,
one side of the transformer wires is grounded.
2. Check all connections for any shorts to ground.
System will not answer an incoming call
1. Automatic telephone answer disabled.
2. AE2000Plus telephone line trouble.
Entry code will not activate relay
1. Entry code not assigned.
2. Entry code not set up for proper relay.
3. Keypad is in lockout.
Remote PBUS device does not work
1. Check remote device address switch setting.
2. Check remote device for power.
3. Be sure the device is wired correctly.
Main or remote keypad will not activate a relay
1. Entry code is not assigned.
2. Keypad may be in lockout from too many incorrect attempts. Wait
one minute for lockout to clear and try again.
3. Remote keypad wiring incorrect.
Resident’s Telephone does not ring when a visitor calls
1. Resident’s telephone number programmed incorrectly.
2. Check AE2000Plus telephone line.
3. Call resident from another line or cell phone to determine if the
resident’s telephone is working.
Transmitter does not activate relay
1. Transmitter button setting programmed to “none” (would effect all
transmitters).
2. Transmitter not enrolled.
3. Specifi c transmitter is deactivated in the system.
Poor transmitter radio range
1. Check antenna installation and condition if transmitters were
previously working well.
2. Check the RADIO indicator on the AE2000Plus circuit board. If it
is fl ickering without activating any transmitters there is interference
blocking the receiver. Try adjusting the RECEIVER RANGE knob
to reduce the receiver’s sensitivity to the interference.
3. Connect an audio amplifi er or telephone buttset to the RECEIVER
TEST POINTS (the wire jumpers next to the RECEIVER RANGE
knob). Listen to the sounds of the signals being received. If you
hear the interference, remove power from possible interfering
devices to determine the source of the interference. The antenna
or the interfering device may need to be relocated.
4. Use Model FT-1 to check for interference.