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Jaguar Assistance
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Adverse weather conditions
Please be aware that adverse weather
conditions such as high winds, snow or
floods can make some Jaguar Assistance
operations physically impossible until the
weather improves. Our immediate priority
is to ensure that you and your passengers
are taken to a place of safety and it may
be necessary to attend to your vehicle
later.
Caravan/Trailer
If your vehicle is immobilised, we will tow
your caravan or trailer to a destination
near to the repairing Jaguar Authorised
Repairer (or Jaguar Approved Body
Repair Centre). Jaguar Assistance will
not, however, be held responsible for any
goods being transported.
Reclaiming expenses
If you have been authorised by Jaguar
Assistance to pay for a covered benefit
and wish to recover the costs, please
retain original receipts and contact Jaguar
Assistance for details of the reclaim
procedure.
Limited assistance
If your vehicle is immobilised as a result of
keys locked in vehicle, lost or stolen keys,
glass breakage, refilling or topping up
with incorrect fuel, running out of fuel,
inadequate maintenance or a punctured
tyre, car hire and vehicle re-delivery will
not be provided.
Keys locked in vehicle/Lost keys
We will always endeavour to provide
assistance by the most practical method.
However, should we be unable to gain
entry to your vehicle, modern security
systems may make a forced entry
necessary. If this is the case, you will be
asked to sign a declaration stating that
you have given permission for this, and
that any costs for resultant damage will be
your responsibility. These costs may be
covered by your motor insurance policy.
Glass breakage
We can on your behalf contact a Jaguar
Authorised Repairer or approved Jaguar
glass supplier, who will usually be able to
supply and fit replacement glass. You will
be liable for the cost of replacement parts
and fitting charges.
Fuel
If your vehicle is immobilised due to
incorrect fuel use or running out of fuel
and the problem cannot be resolved at
the roadside, Jaguar Assistance will
recover your vehicle to the most
appropriate Jaguar Authorised Repairer.
Punctured tyres
Punctures to tyres do not merit car hire or
vehicle re-delivery assistance. However, if
your vehicle should suffer multiple
punctures in one event, or your vehicle is
not equipped as standard with a spare
wheel and a tyre in use suffers dangerous
tyre wall damage, extra assistance may
be required. If repairs cannot be made
within 4 hours the Jaguar Assistance
operative will be required to determine
that level of extra assistance.