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My device is not acquiring satellite signals
• Verify the GPS simulator is turned off (page 13).
• Take your device out of parking garages and away from tall
buildings and trees.
• Remain stationary for several minutes.
The device does not charge in my vehicle
• Check the fuse in the vehicle power cable (page 14).
• Verify the vehicle is turned on and is supplying power to the
power outlet.
• Verify the interior temperature of the vehicle is between 32°
and 113°F (between 0° and 45°C).
• Verify that the fuse is not broken in the vehicle power outlet.
My battery does not stay charged for very
long
• Decrease the screen brightness (page 13).
• Shorten the display timeout (page 13).
• Decrease the volume (page 2).
• Disable Bluetooth wireless technology (page 13).
• Put the device in sleep mode when not in use (page 1).
• Keep your device away from extreme temperatures.
• Do not leave your device in direct sunlight.
The battery gauge does not seem accurate
1
Allow the device to fully discharge.
2
Fully charge the device without interrupting the charge cycle.
My device does not appear as a removable
drive on my computer
On most Windows computers, the device connects using Media
Transfer Protocol (MTP). In MTP mode, the device appears as
a portable device and not as a removable drive. MTP mode is
supported by Windows 7, Windows Vista
®
, and Windows XP
Service Pack 3 with Windows Media Player 10.
My device does not appear as a portable
device on my computer
On Mac computers and some Windows computers, the device
connects using USB mass storage mode. In USB mass storage
mode, the device appears as a removable drive or volume, and
not as a portable device. Windows versions prior to Windows
XP Service Pack 3 use USB mass storage mode.
My device does not appear as either a
portable device or a removable drive or
volume on my computer
1
Disconnect the USB cable from your computer.
2
Turn off the device.
3
Plug the USB cable into a USB port on your computer and
into your device.
TIP: Your device should be connected directly to a USB port
on your computer and not to a USB hub.
The device automatically turns on and goes into MTP mode or
USB mass storage mode. A picture of the device connected to a
computer appears on the device screen.
My phone will not connect to the device
• Select Settings > Bluetooth.
The Bluetooth field must be set to Enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 33 feet (10 m) of the device.
• Go to www.garmin.com/bluetooth for more help.
Troubleshooting 15