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Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 18 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact Power Wheels
®
Consumer Relations.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 Amp fuse before charging. Do not
substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 Amp fuse. Do not substitute parts.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector, and that there are no loose wires around
the motor.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, contact
Power Wheels
®
Consumer Relations.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact Power Wheels
®
Consumer Relations.
Motor damage Contact Power Wheels
®
Consumer Relations.
Vehicle was running but Loose wire or loose connectors Check all wires and connectors. Make sure the battery
suddenly stopped connector is tightly plugged into the motor harness
connector, and that there are no loose wires around
the motor.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed
Power Wheels
®
25 Amp fuse installed before charging.
Do not substitute parts.
Blown fuse Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 Amp fuse. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing more
than 1 rider at one time, by exceeding the 18 kg (40 lb)
maximum weight capacity, or by towing objects behind
the vehicle.
Driving conditions are too stressful Use only on generally level ground. Extreme temperatures
can also affect run time.
e Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem,
please contact Power Wheels
®
Consumer Relations.
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