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N9522pr-0720
PROBLEM POSSIBLE CAUSE SOLUTION
Vehicle runs sluggishly Undercharged battery Charge the battery. A new battery should have been charged for
at least 18 hours before using the vehicle for the fi rst time. After
fi rst-time use, recharge the battery for at least 14 hours after each
use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is tightly
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power fl ow to the wall outlet is “ON”.
Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not accept
full charge
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 3 years depending on vehicle use
and use conditions. Replace only with a Power Wheels®
12 volt lead-acid rechargeable battery. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing more than
two riders at one time, exceeding the 59 kg (130 lbs). maximum
weight capacity, or by towing objects behind the vehicle. If the
vehicle is overloaded, the built-in thermal fuse in the battery may
“trip”, and automatically shut down operation for approximately
25 seconds. Adjust the driving conditions to prevent repeated
automatic shutdowns.
Driving conditions are too stressful Use only on generally level ground.
Sometimes the vehicle doesn’t
run, but other times it does
Loose wire or connector Check all wires around the motors and all connectors to make sure
they are tight.
Motor or electrical switch damage Contact Consumer Relations.
When the foot pedal is pressed,
the vehicle won’t run without
a push
Loose wire or connector Check all wires around the motors and all connectors to make sure
they are tight.
“Dead Spot” on motor Contact Consumer Relations.
Battery’s thermal fuse constantly
“trips”, but the vehicle is not
overloaded nor the driving
conditions too severe
Damaged battery Contact Consumer Relations.
Child is switching between FORWARD
and REVERSE without stopping
Teach your child to stop the vehicle before switching direction.
Loud clacking or grinding
noise from a motor-gearbox
Broken gears Contact Consumer Relations.
e PROBLEMS AND SOLUTIONS GUIDE