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H4433pr-0920
Vehicle runs sluggishly Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector
is tightly plugged into the battery connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not Even with proper care, a rechargeable battery does not
accept full charge last forever. Average battery life is 1 to 3 years depending
on vehicle use and use conditions. Replace only with a
Power Wheels
®
12 Volt battery. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing
more than one rider at one time, exceeding the 130 lbs.
maximum weight capacity, or by towing objects behind the
vehicle. If the vehicle is overloaded, the built-in thermal fuse in
the battery may "trip", and automatically shut down operation
for approximately 25 seconds. Adjust the driving conditions
to prevent repeated automatic shutdowns.
Driving conditions are too stressful Use only on generally level ground.
Sometimes the vehicle doesn’t Loose wire or connector Check all wires around the motors and all connectors to
run, but other times it does make sure they are tight.
Motor or electrical switch damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the foot pedal is pressed, Loose wire or connector Check all wires around the motors and all connectors
the vehicle won’t run without to make sure they are tight.
a push
“Dead Spot” on motor Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Battery’s thermal fuse constantly Damaged battery Contact your local Power Wheels
®
authorized service
"trips", but the vehicle is not center for diagnosis and repair.
overloaded nor the driving
conditions too severe Child is switching between Teach your child to stop the vehicle before switching
FORWARD and REVERSE direction.
without stopping
Loud clacking or grinding Broken gears Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox center for diagnosis and repair.
Charger gets warm during use It is normal for some chargers to get No action required.
warm during use and is not reason
for concern. Some chargers do not If your charger does not get warm during
get warm during use. use, it does not mean that it is not working properly.
Battery makes a sizzling or It is normal for some batteries to No action required.
gurgling noise when charging make noise and swell slightly while
charging and is not reason for concern. If your battery does not make noise or swell slightly
during charging, it does not mean that it is
not accepting the charge.
Sound box does not work Batteries in sound box are weak or dead Replace the batteries in the sound box with three, new
"AA" (LR6) alkaline batteries.
PROBLEM POSSIBLE CAUSE SOLUTION
27
PROBLEMS AND SOLUTIONS GUIDE
Q
H4433pr-0920
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest authorized service center.