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The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer’s service management to make
the contact on your behalf.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•
If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•
If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
Dealership name
•
Vehicle identification number
•
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
IF YOU NEED CONSUMER ASSISTANCE 281
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