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36 Quick Reference Guide
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If
you cannot resolve the problem, contact Dell (see "Contacting Dell" in your
User’s Guide).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Troubleshooting
Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and any requirements for running
the test.
Configuration
(Custom Test only)
Displays the hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for
all devices from the system setup program, memory, and
various internal tests, and it displays the information in the
device list in the left pane of the screen.
NOTE: The device list may not display the names of all the
components installed on your computer or all devices
attached to your computer.
Parameters
(Custom Test only)
Allows you to customize the test, if applicable, by changing
the test settings.