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Section 8 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center ........ ....... ......... .... 8-5
Customer Assistance for Text Telephone (TTY)
Users ....... ... .... .... .... .... ... .... .... .... 8-6
Customer Assistance Offices ..... . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program ....... .... 8-7
Roadside Assistance Program ..... . .. .. . .. . .. . . 8-7
Scheduling Service Appointments .... . . . . . . . . . 8-10
Courtesy Transportation Program ..... .. .. ... .. 8-10
Collision Damage Repair .... .. . . . .. . . . .. . . . .. . 8-12
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 8-15
Reporting Safety Defects to the United States
Government ...... .. ... ... ... .. ... .. ... ... .. . 8-15
Reporting Safety Defects to the Canadian
Government ...... .. ... ... ... .. ... .. ... ... .. . 8-15
Reporting Safety Defects to General Motors ... 8-16
Service Publications Ordering Information .... . 8-16
Vehicle Data Recording and Privacy ...... ... .... 8-17
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 8-18
Navigation System .......... ...... ......... .... 8-19
Radio Frequency Identification (RFID) .... . . . . . 8-19
Radio Frequency Statement ..... . .. . .. . .. . .. . . 8-19
8-1