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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments ....................7-11
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-13
Reporting Safety Defects ................................7-16
Reporting Safety Defects to the
United States Government ..........................7-16
Reporting Safety Defects to the
Canadian Government ................................7-17
Reporting Safety Defects to
General Motors .........................................7-17
Service Publications Ordering Information .........7-17
Vehicle Data Recording and Privacy ................7-18
Event Data Recorders ...................................7-19
OnStar
®
......................................................7-20
Navigation System ........................................7-20
Radio Frequency Identification (RFID) ..............7-20
Section 7 Customer Assistance Information
7-1