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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner
of the dealership or the general manager.
STEP TWO: If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the United States, contact the
Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada,
contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
• Vehicle Identification Number (VIN).
This is available from the vehicle registration
or title, or the plate at the top left of the
instrument panel and visible through the
windshield.
• Dealership name and location.
• Vehicle delivery date and present mileage.
When contacting Cadillac, please remember
that your concern will likely be resolved at
a dealer’s facility. That is why we suggest you
follow Step One first if you have a concern.
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