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Cadillac Escalade/Escalade ESV Owner Manual - 2013 - CRC 2nd Edition - 10/
9/12
13-10 Customer Information
.
Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.
Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.
Any damage to the vehicle
without intent, derived from the
services provided.
.
Cost of towing a trailer when
choosing a Cadillac dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.
Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.
Cost of fuel provided.
Routine vehicle repair costs are not
covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty.
Contacting Roadside Assistance
Roadside Assistance services are of
no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
E-mail
asistencia.cadillac@gm.com
Cadillac reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
Roadside Service (U.S.
and Canada)
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service,
have the following information
ready:
.
Your name, home address, and
home telephone number.
.
Telephone number of your
location.
.
Location of the vehicle.
.
Model, year, color, and license
plate number of the vehicle.