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Chapter 4 123
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 173.
Symptoms (Verified) Go To
Power On Issue Page 124
No Display Issue Page 125
LCD Failure Page 127
Internal Keyboard Failure Page 127
TouchPad Failure Page 128
Internal Speaker Failure Page 128
Internal Microphone Failure Page 130
ODD Failure Page 132
Rightside USB Failure Page 135
Modem Failure Page 135
WLAN Failure Page 136
Acer EasyLaunch Button Failure Page 136
Acer MediaTouch Failure Page 137
Fingerprint Reader Failure Page 137
Thermal Unit Failure Page 138
HDTV Switch Failure Page 138
Other Functions Failure Page 139
Intermittent Failures Page 140
Undermined Failures Page 140
Chapter 4