202 Solving Problems
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• If you have dual microprocessors installed, ensure that the application
program is compatible with multiple microprocessors. Many older
applications cannot use multiple processors. For more information, see
"Multiple Microprocessor Compatibility."
• Ensure that you properly installed and configured the application
program. Reinstall the program if necessary.
Consult the software documentation or contact the software
manufacturer for detailed troubleshooting information on a particular
application program.
• Ensure that you have not made an error while entering data.
• Ensure that problems are not caused by a virus — Use a virus-scanning
application program to check the software installation diskettes or
CDs before using them.
• After you have checked the software installation diskettes or CDs with
a virus-scanning application program, you should disable the virus-
scanning application program before installing the software. You
should also disable any other application programs that are "hidden,"
or operate in the background.
• Verify that the program’s device drivers do not conflict with certain
application programs. For more information, see "Device Drivers."
• Confirm that a problem is software-related by running the System
Board Devices tests in the Dell Diagnostics. If all tests run successfully,
the error condition may be related to a software problem.
• Ensure that the use of TSR programs has not resulted in a memory
conflict.
• Remove or confirm the possibility of a program conflict by rebooting
your computer.
• Ensure that a hardware conflict does not exist between devices.
