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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for
Text Telephone (TTY) Users .........................7-4
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-8
Courtesy Transportation ...................................7-8
Collision Damage Repair ................................7-10
Reporting Safety Defects ................................7-13
Reporting Safety Defects to the
United States Government ..........................7-13
Reporting Safety Defects to the
Canadian Government ................................7-13
Reporting Safety Defects to Saturn ..................7-13
Service Publications Ordering Information .........7-14
Vehicle Data Recording and Privacy ................7-15
Event Data Recorders ...................................7-15
OnStar
®
......................................................7-16
Navigation System ........................................7-16
Radio Frequency Identification (RFID) ..............7-16
Section 7 Customer Assistance Information
7-1