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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone (TTY)
Users ........................................................7-5
GM Mobility Program for Persons with
Disabilities ..................................................7-5
Roadside Assistance Program ..........................7-6
Vehicle Data Collection and Event Data
Recorders ..................................................7-8
Reporting Safety Defects ..................................7-9
Reporting Safety Defects to the United States
Government ...............................................7-9
Reporting Safety Defects to the Canadian
Government ..............................................7-10
Reporting Safety Defects to Saturn ..................7-10
Service Publications Ordering Information .........7-10
Section 7 Customer Assistance and Information
7-1