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Frequently Asked Questions
Why won’t my unit turn?
The power button must be held down for 3 seconds for the unit to turn on. Typically the problem when a
unit will not turn on is that it is locked. Check the lock/unlock switch on the right side of the device. It must
be in the unlocked position. If that isn’t the problem, check the power. Does the battery need to be
charged? When connected to the power cord does the charging light come on? If the unit still does not
turn on, press the reset button on the back to the unit to the left of the speaker.
Why am I unable to get a GPS signal or fix?
The very first time you use the RightWay 355 GPS navigator, it can take up to 10 minutes to initialize the
GPS. After the first time, GPS reception should start within 1 minute of turning on the device. If the
navigation device has been switched off for more than 1 week, the next initialization can take up to 5
minutes.
For the GPS to properly receive satellite data it needs a clear view of the sky. The most common
limitations to receiving GPS signals are urban canyons, tunnels and metallic surfaces. Most of the time,
this isn’t an issue. If you are experiencing difficulty, please your unit near the rearview mirror.
Why does my unit sometimes make a popping or static like noise?
The popping/static noise comes from interference with cell phones. It doesn’t impact the unit or its
performance. If the occasional noise is bothersome, either turn the cell phone off or move the unit further
away from the phone.
Why does my unit only accept every other letter entered for an address?
The RW 355 has predictive text which enables it to search its data bases for possible matches after each
letter or number is entered. While searching its data bases, the unit doesn’t register the input of another
character. So if you are entering information quickly, it appears to only accept every other letter or
number. When entering characters, pause slightly after each entry to allow time for the data base search.
My device provided me a route that was different than the one I would ordinarily
expect the system to select. Why is that?
GPS navigators rely on the quality of navigation software and maps, and the complex interaction between
then. The Route Profile setting determines the routing. The Fastest Route setting relies on fast roads
such as interstates and highways. This is not necessarily the shortest route. The Shortest Route setting
relies on the shortest distance between two points, which may or may not be the fastest. The Optimum
Route setting is a blend of both the shortest and fastest routes.
Why does my unit sometimes miss announcing the street name?
When one turn immediately follows another, the name of the second street is not announced. This is to
ensure you have the information needed to make the correct turn.